iwinjili Privacy Policy

When you register and use the iwinjili platform, we collect personal information that is necessary to operate your account and deliver our services safely. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, game history, and session logs, which help us maintain account integrity and comply with our regulatory obligations in the Philippines. Device and technical data — including your IP address, browser type, and operating system — are collected automatically when you access the platform, and are used to detect fraud, prevent unauthorised access, and improve platform performance. We do not collect more information than is reasonably necessary for these purposes, and we do not sell your personal data to third parties for marketing use.

Your personal information is used to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and communicate important account updates to you. We use your gaming activity data to monitor for responsible gaming indicators and to fulfil our obligations under Philippine anti-money laundering regulations. Aggregated and anonymised data may be used internally to analyse platform usage trends and improve the overall player experience. Where you have opted in, we may use your contact details to send you information about promotions or platform updates — you can withdraw this consent at any time through your account settings. We will never use your data in a way that is incompatible with the purposes described in this policy.

We share your personal data only where it is necessary and lawful to do so. This includes sharing with payment processors and banking partners to facilitate transactions, with identity verification providers to confirm your eligibility to play, and with regulatory or law enforcement authorities in the Philippines where we are legally required to disclose information. All third-party service providers who handle your data on our behalf are bound by strict data processing agreements and are not permitted to use your information for their own purposes. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. Any disclosure beyond what is described here will only occur with your explicit consent.

iwinjili uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to your data. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and without undue delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering and gaming regulatory requirements. When your account is closed, we will retain only the minimum data necessary to comply with our legal obligations, resolve any outstanding disputes, and prevent fraud. Data that is no longer required for any lawful purpose will be securely deleted or anonymised. If you wish to request deletion of your personal data, you may contact our support team — please note that we may be unable to delete certain information where retention is required by law. We will respond to all data deletion requests within the timeframes prescribed by applicable Philippine data privacy regulations.

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is processed, to access a copy of the data we hold about you, and to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of processing, to request that your data be erased where there is no longer a lawful basis for retaining it, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will acknowledge your request promptly and aim to resolve it within the period required by law. We will never penalise you for exercising your data privacy rights.

The iwinjili platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to Filipino players and where improvements can be made — these are collected in aggregated, anonymised form. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. By continuing to use the iwinjili platform, you consent to our use of cookies as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, the revised policy will be published on this page with an updated effective date, and we will make reasonable efforts to notify registered players through in-platform notifications or email. It is your responsibility to review this policy periodically so that you remain informed about how we handle your personal data. Continued use of the iwinjili platform after a revised policy has been published constitutes your acceptance of the updated terms. If you have any questions about this policy or how your data is handled, please visit our FAQ page or contact our support team directly.